Donna's blog on coaching, leadership, and life

Try flipping it over.

I was in a conversation with someone earlier this week as she was sharing how she might address a concern she has with a co-worker. The co-worker has repeatedly generated inaccurate or missed information on paperwork.

She mentioned how she might simply stick to the business impact. —She’d let her know that filling out the paperwork inaccurately causes inefficiencies that are negatively impacting the promised product delivery date. 

Although I commended her for focusing on the business impact, I suggested she take the statement and flip it over allowing a more positive approach. She might let her co-worker know that the reason she’s concerned is that accurate paperwork is key to the process moving along efficiently and the customer receiving product by promised target dates.

So if you find yourself preparing for a difficult conversation, try flipping it over. Maybe it’ll help the conversation take a more positive turn.

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