Donna's blog on coaching, leadership, and life

How can I serve you?

I’ve worked with customer service representatives, administrative assistants, engineers, physicians, executives and CEOs, and just about every level and role in between. Some people are amazing at what they do. Others struggle to stay afloat.

It occurs to me, that if I were forced to offer only one piece of advice that would apply to every person, at every job level and capability, in every situation, it would be this: When approaching a collaborative project, a co-worker, colleague, manager, employee, or customer, keep this question in mind: How can I serve you?

Our genuine intent to serve those individuals we are attempting to collaborate with, work for, or manage—regardless of how difficult it may be—will raise the odds significantly for a positive outcome and business impact.

In my experience, helping others be successful catapults our own success and ultimately the success of our organizations. And, as a personal bonus, it can be very rewarding.


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