Donna's blog on coaching, leadership, and life

Archive for April, 2013

5 reasons why employees fail to deliver.

I offer these 5 reasons—which may seem harsh or be tough for some managers to hear—why employees fail to deliver, based on what I see and experience as common management behaviors in the workplace. Of course, there a slew of reasons why employees may not be performing well. I chose these for managers who are either exploring or validating how crucial their contributions are to employee performance.

5 reasons why employees fail to deliver:

– Employees understand that they should provide a particular deliverable or level of performance, they may even want to, but they don’t know HOW and their managers fail to recognize that.

– Managers fail to engage their employee—whenever possible—in establishing realistic target dates in the midst of the employee’s current demands. Or, they fail to coach employees and help them chunk-down their deliverables so that they are more manageable for the employee.

– Managers fail to position crucial deliverables as a requirement of the job. Or, if the requirements are new to the job, they fail to re-establish the job description and expectations with the employee.

– Managers are not following up on failed deliverables promptly and therefore setting a standard that says…It’s OK not to meet deadlines.

– Managers believe that they are creating accountability with repeated uncomfortable performance conversations, versus agreed upon and enforced consequences.

Again, there are so many simple and complex reasons for poor employee performance. If we were to explore further, what else do you think managers and leaders can do to set a standard and an expectation for excellent employee and/or team performance?

Time to collaborate with Millennials.

I had the following article published yesterday in the Rochester Democrat and Chronicle. I was prompted to write on this topic because I’m coming across the challenges of multigenerational work teams more and more in my work. I find the rapid cultural and technological changes in our world fascinating. Yet, they can be somewhat frightening as we struggle to narrow the gap between generational thinking, learn from each other, and make the changes that are crucial to the future of our organizations. Would love to hear your thoughts on this.

Here’s the article which focuses on sharing our knowledge, minimizing judgment, and learning from our youngest professionals.

——-Time to Collaborate With Millennials

Generation Y refers to individuals who were born anywhere from the late 1970s to the early 2000s. GenY consists of 80 million people (i.e., Millennials) in the U.S. alone — a population that has been tagged with generating the biggest workplace shift in 100 years, as they enter and populate our multigenerational employee teams.

Google “Millennials” and you’ll find close to 3 million links, many of which offer stereotypical profiles that include many of the following attributes:

• Millennials value things like life-balance and flexibility over all else.

• They are thought to be attached to their parents in ways prior generations struggle to understand.

• They’ve been raised to expect immediate gratification, whether it follows a click of the mouse, a text message, a sent email or a job well done.

• They are freedom-, science- and technology-minded, media-saturated, ambitious, confident and passionate.

• Even though they were raised with the fear of at-home terrorism, they remain optimistic.

• Although their idea of a work day may not fit the established 8-to-5 culture of their predecessors, Millennials are committed, and they’ve learned to accept and thrive on uncertainty and change. Looking for new skills and new thrills, they are often creative and innovative.

Millennials are often labeled as tough-to-manage as they’re judged by their more seasoned leaders and/or co-workers who may be holding on to traditional ways of doing business. Yet today’s evolving workplace and the workplace of the not-so-distant future share a crucial need for every attribute mentioned here. Perhaps in addition to mentoring young professionals, it’s time for seasoned professionals to collaborate with and learn from Generation Y.

Regardless of the year we were born, or how experienced or inexperienced we may be, we have a great deal to learn from one another.