Donna's blog on coaching, leadership, and life

A matter of trust

This is an entry I posted in 2007 that may add even more value today as so many leaders are leading and managing change among their teams. Feel free to add your comments about your personal experience to the mix. Thanks. Donna


Change is inevitable. And so is some level of discomfort while we’re moving through it. I find that one of the most unsettling discomforts for individuals anticipating a change at work is a lack of expectations or clarity around their roles during the transition, and, of course, after it. Understandably. So as leaders, anything we can do to clarify expectations or roles, as promptly as possible, will help us lead others through a change.

There are times, however, when we may not have the luxury of providing a crystal-clear picture. Perhaps your organization is not ready to announce the details of a change. Or, maybe the change is inevitable, but the details are not yet ironed out. If we aren’t in a position to offer clarity to an employee or team in the short term, then acknowledging the uncertainty and offering our empathy, may at the very least validate their…

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