Donna's blog on coaching, leadership, and life

Archive for March, 2014

Want to build or rebuild trust in your leadership?

I came across this brief article I wrote over 10 years ago. Some things never change . . . but then again, we might be able to change or rebuild things with a new approach.
Trust is the foundation of effective leadership. How do we build trust? More importantly, how do we earn it?

Here are three tactical tools that you’ll want to consider or revisit as you build, rebuild and/or maintain your team’s trust in you.

1. Always, always, keep your employees’ welfare, esteem and success in mind, even in the most difficult situations and concerning the most difficult individuals. A guideline I recommend is that when you’re about to communicate something or take action regarding a member of your team, or the team overall, ask yourself these questions:
– Does my doing or communicating this benefit the employee or team?
– Does my doing or communicating this benefit the organization?
– Does my doing or communicating this benefit me and my ability to lead?
If the answer is “yes” to all three of these questions, you’re confirming that your motive is in line, and most likely you’ll experience a positive or at least the best possible outcome. If the answer is “no” to any one of these questions, you may want to reconsider your actions because you may be generating less than favorable outcomes.

2. Follow through on what you promise. Guarantee the absolute doable only, or know when not to promise at all. One of the mistakes that’s easy to make and that can quickly and negatively affect your team’s trust in you, is promising more than you may be able to accomplish, or promising things over which you may have little or no control. Use every opportunity to make commitments (however small) that are doable, and then follow through. Bottom line: Say it, do it. Say it, do it. Pretty soon your word will be golden.

3. Reflect on experiences you’ve had in your own career when you found yourself trusting or distrusting a manager, leader, or colleague. Ask yourself what behaviors they demonstrated that positively—or negatively—affected your willingness to trust him or her, then use—or avoid—the behaviors that mirror them.

Building trust takes time and is not always easy, but it is simple. If we want to be trusted, we need to be trustworthy.

Striving for Tech-Life Balance

I’ve been writing for a business column in Rochester’s Democrat and Chronicle for several years now. The column is sponsored by members of the Rochester Women’s Network. This brief article was published on February 11, 2014. Thought I’d share it with you. But first, I’d like to share a snippit of what I found to be an interesting conversation I had with a reader.

I received a voice mail from a woman—who I later found out was in her mid-80s—who chose to call and tell me that the article “struck a cord” with her. Although I’d never met her, when I returned her call, we had a great conversation. She shared with me that when she was watching the Olympics this year she immediately noticed that a large majority of the athletes had their phones lifted taking pictures or videos as they marched in the opening/closing ceremonies. She added that she wondered why they would want to experience such a momentus event through a lens instead of through their own eyes. That struck a cord with me about our changing world and the unique challenges that this exponential shift is presenting to us, both personally and in business.

Anyway, here’s the article….

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Striving for Tech-Life Balance, by Donna Rawady, originally published in the Democrat and Chronicle, Rochester, NY, 2/11/14:

Recently, I took an evening walk, and noticed an elderly gentleman shuffling toward me. As I was about to pass him, I realized that he wasn’t aware of me at all. He was looking down at his phone and texting while walking. Seeing an elderly person texting was a first for me.

In 2006, I wrote an article for a business magazine in which I anticipated how technology was likely to impact our work-life balance based on our around-the-clock accessibility relating to global work demands. And now, nearly eight years later, in addition to being responsive to a global market, 24-hour connectability to our business associates, friends and family is accepted as a norm.

Our devices have become personal assistants and conduits to social media, entertainment and the latest news. They provide an instantaneous connection to our families, friends, colleagues, clients and vendors — all of whom are awaiting our timely response. Is it any wonder we find ourselves exhausted at the end of the day?

How likely are we to disconnect from our devices for any length of time to fully engage with people right in front of us? Are we at risk for a lack of quality time with ourselves and/or our loved ones? To take a true vacation, do we need to travel to some remote island without cell or Internet access, or leave our devices behind? Good luck with that one.

I’m on a mission to work toward tech-life balance (easier said than done, I realize) by choosing chunks of time when I’ll disconnect from my devices, and just live and breathe. What’s interesting to me is that there was a time, not so long ago, when simply living and being in the natural world, without communication technology, was not so strange.